Terms & Conditions

1. Introduction and General Terms

   1. These terms and conditions of use (“Terms and Conditions”) govern the use of the Service(s) (as defined below) of Trulot Technologies Private Limited (“Company”, “We”, “Our” or “Us”). It is important that any person who uses the Service(s) (“Customer”, “Coordinator”, “You”, “Your” and/or “End User”) read the Terms and Conditions carefully before using the Service(s).

   2. We have adopted these Terms & Conditions to set out the manner in which Customer, Coordinator and End User can use Our Services (as defined below) through our website https://trulot.in/ (“Website”) and two mobile applications, Trulot Coordinator Application and Trulot Pilot Application (“Applications”), (collectively referred to as the “Platform”) or initiate or undertake any transaction on the Platform. The Platform may contain links to other websites/applications. These Terms & Conditions do not apply to any third-party websites that You access or use in connection with the Service(s) offered on the Platform. Customer understand that We are not responsible for the services provided by such third party website/application(s) and You hereby undertake not to claim any damages from Us for any losses incurred by You from using such third party website/application(s). Company shall not be liable for and has no control over the practices and content of any such third party website/application(s).

   3. By using the Platform, You agree to abide by these Terms and Conditions as well as the Privacy Policy (insert hyperlink) of the Company and any other Policies (as amended from time to time) communicated by Us. It is hereby notified that Your authorization to usage is subject to You having read and understood Our Terms & Conditions, Privacy Policy and other Policies as may be implemented from time to time. It shall solely be Your responsibility to keep yourself aware of any changes in the Policies and the Company’s obligation with respect to providing You of due notice of such changes shall be considered discharged upon the Company making the said updated Policies available on its Platform.

   4. These Terms and Conditions and any other terms referred to herein, including the Policies, shall constitute a legal agreement between You and Company. In the event, You grant access to any third party to Our Services under your account, then the term “Customer”, “Coordinator”, “You”, “Your” and/or “End User” shall by inference include such third party and these Terms & Conditions to the extent permitted under law shall muta-mandis apply to such third party. Notwithstanding anything to the contrary, it shall be Your sole responsibility to make such third party user(s) being granted access under your authorization, be aware of these Terms & Conditions as well as any other Policy communicated by the Company and adhere to their obligation. You and such third party user(s) shall be jointly and severally liable to indemnify Us against any claims or breach of these Terms & Conditions and other Policies by such user(s).

   5. Notwithstanding anything to the contrary wherein the Services as being provided by Us based on Your personal credentials You shall not grant access to such Services to any third party. In the event you fail to abide by the provision of this clause in addition to the above stated indemnification liability You shall also be liable for unauthorised usage of Services and any damages suffered by Us resulting thereto.

2. Definitions

   1. “Account” shall mean the unique account created by You on Our Platform to access and avail Our Services or any part thereof.

   2. “Customer”, “Admin” or “Fleet Operator” refers to the entity or individual subscribing to Our Services and making payment for managing assistant driver schedules.

   3. “Coordinator” refers to The individual that facilitates the use of the Service(s) by the End User on behalf of the Customer, ensuring that all necessary arrangements and communications are made for the effective use of the Service(s).

   4. “Assistant Driver” or Pilot refers to the individual who assists the primary diver (“Captain”) in operating the truck.

   5. “Primary Driver” or “Captain” refers to the main driver responsible for vehicle command.

   6. “End User” refers to the final user of the Service(s) who utilizes the Platform to access or engage with the Services provided by the Company. This includes the Pilot, Captain, and any other individuals authorized by the Customer to use the Service(s).

   7. “Policies” shall mean any policy, including but not limited to Privacy Policy and these Terms and Conditions, published on the Platform and as amended from time to time.

   8. “Privacy Policy” shall mean the privacy policy as published on the Platform [insert link to privacy policy] and as amended from time to time.

   9. “Services” refers to the comprehensive range of offerings available on Our Platform to assist Customer, Coordinator and End User in managing assistant driver schedules.

   10. “Service Fee” refers to the fee charged by the Company for the provision of the Service(s) as specified in the pricing schedule communicated to the Customer prior to the transaction.

   11. “Service Period” refers to the duration for which the Service(s) are provided to the Customer, Coordinator, or End User, as agreed upon at the time of transaction initiation. This period will be defined in the transaction confirmation and may be subject to renewal or extension based on the terms set forth in the agreement.

   12. “Software” refers to the SaaS solution provided by Us to the Customer, Coordinator and End User for scheduling assistant drivers.

   13. “Information” means and includes Personal Information as well as Sensitive Personal Information. It does not include any Information that is freely available or accessible in the public domain.

   14. “Personal Information” means all information/data/identifiers etc. that could be used to identify You including but not limited to Your contact Information, fleet Information, and End User data, location data and history, usage history, device details and data stored therein etc.

   15. “Sensitive Personal Information” means sensitive personal data or information of a person that is capable of identifying a person, which consists of information relating to but not limited to: (i) password; (ii) financial information such as bank account or credit card or debit card or other payment instrument details; (iii) Coordinator data (iv) End User data and their driving licence details.

3. Term, Billing and Payment

   1. We will grant You a limited period access to our Platform during which you will be charged a recurring fee (“Service Fee”) in advance of the applicable service period You selected (“Service Period”).

   2. The renewal of the Service(s) shall occur only upon Your explicit communication of intent to continue the Service(s), along with the payment of the Service Fee in advance. You must provide notice of your intention to renew at least fifteen (15 ) days prior to the expiration of the current Service Period by contacting the customer support team provided by the Company. Failure to provide such notice will result in the termination of the Service(s) upon the expiration of the Service Period.

   3. You will be billed a non-refundable fee in advance of Your applicable Service Period. The first due date for Fee(s) shall be on the first day of your Service Period, and thereafter Fee(s) will be due on the first day of each subsequent Service Period. There will be no refunds or credits for partial use of Service(s), upgrade/downgrade refunds, account cancellations, or refunds for months unused with an open account. If You have any questions about charges made to Your account, please contact Us immediately. If the charges were made in error, We will credit Your account for the appropriate amount at Our sole discretion.

   4. Service Fees or Subscription fees are based on the number of assets managed by Customer using the Services. The maximum number of assets (“Cap”) which may be managed using the Services was selected by Customer when Customer ordered the Services on our Platform. Customer may request an increase in the Cap at any time during a Service Period, but Customer may not reduce the Cap during a Service Period. A new subscription fee quoted to Customer for a higher Cap shall apply effective on the day that new Cap becomes effective (“New Cap Effective Date”) until the end of the then-current Service Period, unless another Cap Increase is requested. Customer shall pay in advance, the additional amount owing as a result of the Cap increase (“Additional Fee Amount”).

   5. You must provide us with accurate billing information and keep this information up to date.

   6. We reserve the right to change prices for the Service and any related additional services at any time upon providing a 30-day notice to the Customer. Such notice may be given through direct communication to the Customer.

   7. You will pay any and all applicable international, federal, state, and local sales, use, value-added, excise, duty, and any other taxes, fees, or duties, not based on Our net income, that are assessed on or as a result of the Service. Any such taxes, fees, and duties collected by Us from You on behalf of a governmental agency shall not be considered a part of, a deduction from, or an offset against, payments due to Us for the Services.

   8. If any invoiced amount is not received by Us by the due date specified in Section 4 above, then without limiting Company’s rights or remedies, those charges may, commencing on such due date, accrue late interest at the rate of 1.5 percent of the unpaid amount per month or the maximum amount permitted by law, whichever is less. If Customer becomes 20 or more days past due for any fees (by way of example only, by virtue of failure of payment method on file), We may, without limiting its other rights and remedies, suspend access or delivery of any pending Services until all past due charges thereunder and any related interest are paid. During any period for which access or delivery of the Services is suspended due to non-payment of fees, Customer shall continue to incur any fees and interest due.

4. Cancellation and Termination

   1. You are solely responsible for properly cancelling your account.

   2. In the event that the Service Fee is not received in advance, resulting in the termination of the Service(s) at the end of the current Service Period, the Company shall not be liable for any direct, indirect, incidental, consequential, or special losses, damages, or expenses incurred by you or any third party as a result of such termination. It is your sole responsibility to ensure timely payment of the service fee and adherence to the renewal process to avoid any disruption or loss arising from the cessation of the Service(s).

   3. All of your information may be immediately deleted by us from the Service (including our secure servers used to store your information) upon cancellation. If you want to preserve your information, you must export your information before cancelling your account. Your information cannot be recovered once your account is cancelled.

   4. Any abuse of the Service will lead to termination of your account. We reserve the right to decide what is considered abuse of the Service. If your account is terminated, Your rights to use the Service will cease immediately. Termination is without prejudice to all other remedies available to Us by law or under these Terms and Conditions.

   5. All provisions of these Terms and Conditions of Service relating to disclaimers of warranties, limitation of liability and remedies and damages shall survive termination.

5. Eligibility to avail Our Services

   1. For availing Our Services, You shall create an Account with us on Our Platform.

   2. The Platform and its Services are not available to those under the legal contracting age under the applicable laws in Your respective jurisdiction. By accessing Our Services You represent that You are of legal age to form a binding contract and are not a person barred from receiving, using, availing or accessing the Platform or its Services under applicable law.

   3. If you are using the Services as an Coordinator and/or End User, you represent and warrant that you have the legal capacity to agree to these Terms and Conditions and are above the legal contracting age under the applicable laws in Your respective jurisdiction. Additionally, You agree and acknowledge that We, the Customer and any Coordinator has the ability to access, disclose, restrict, and remove information in or from an End User account, and that the Administrator may be able to monitor, restrict, or terminate access to an End User account. Our Services are intended only as a business to business offering. If you are an End User and accessing our Services through Our Customer, the Company Customer’s privacy policies and other legal agreements govern the use and sharing of Your personal information throughout Our Services. Please check with your employer on their privacy policies and data sharing policies to better understand your rights.

   4. You must be a Human. Accounts registered by “bots” or other automated methods are not permitted and will be deleted without notice.

   5. You must provide Your full legal name, the legal name of Your company (where applicable), a valid e-mail address, phone number and any other information requested in order to complete the sign-up process. This information will be kept secure. You reserve the right to store and/or remove any personally identifiable information from your account.

   6. You are solely responsible for keeping your account and password secure. You’ll immediately notify Us of any unauthorized use of your accounts. We’re not responsible for Your failure to comply with this security obligation or any other losses due to hacked or stolen passwords. We cannot access your current password. For any further information around how we manage your personal data, you can refer to Our Privacy Policy.

   7. We reserve the right to validate your credentials, including license, address, phone number, and other relevant details, and may request documentary proofs for such validation purposes. We may request such additional documents as deemed necessary by Us at Our sole discretion, and You shall be obligated to submit the same within such time as may be informed by Us. In the event of any change in the ownership, control, or management of your company, You shall be obligated to promptly notify Us in writing and provide any documentation or information related to such change as requested by Us. Failure to notify Us of such changes or to submit requested documents within the time stipulated by Us shall entitle Us to suspend or limit Your access to Our Services.

   8. You warrant that all Information provided by You at the time of creating the Account, or provided by You on Our request included but on limited to information about Your fleet size, is true, complete and correct. You by accepting these Terms and Conditions, convey that You hereby understand and agree that We may take actions to verify any such Information provided by You.

6. Use of Platform

   1. You must not use the Service for any abusive or illegal purposes. You must not violate any laws, rules or regulations in Your jurisdiction (including but not limited to Intellectual Property laws). You expressly agree and acknowledge that you will not submit information that would be a violation of Your (or Your employer’s, as the case may be) policies, including without limitation, any data protection, privacy or security policies or any data privacy laws, rules or regulations.

   2. The End User shall not access or use the Platform while operating a vehicle, including but not limited to the fleet of trucks and buses, to prevent any risk of accidents. The Customer and/or Coordinator shall be responsible for ensuring that this obligation is strictly adhered to by the End User. Any breach of this obligation by the End User shall be the sole responsibility of the Customer and/or Coordinator, and the Company shall bear no liability for any consequences arising from such misuse.

   3. You may not attempt to modify, translate, adapt, edit, copy, decompile, disassemble, unlock or reverse engineer the Platform for any reason whatsoever, including copying any features, functions or user interfaces/graphics in connection with the Service provided by Us.

   4. Subject to applicable laws and if We believes that You have violated or acted inconsistently with these Terms and conditions, We reserve the right to refuse access or cancel subscription to the Platform, at any time to Consumer or to terminate or suspend access granted to such Coordinator and End User at any time without assigning any reasons thereof.

   5. You are prohibited from selling, trading, or otherwise transferring their Account to third parties or impersonating any other person for the purpose of creating an Account with the Platform.

   6. The Customer must ensure that the End User are trained and informed about their roles and responsibility and to perform the Terms and Conditions contemplated hereby. We’re not responsible for Your failure to comply with this obligation.

   7. We reserve the right to change, modify, alter, improve and update the Services, at any time, at Our discretion, and unless required under the applicable law We will be under no obligation to communicate such changes to You.

7. Authorized Users

   1. Customer shall be entitled to designate individuals as authorized users of the Services (“Authorized User”). Employees and non-employees (i.e., an independent contractor) may be Authorized Users. Customer shall take reasonable steps to ensure all Authorized Users use the Services only as permitted under these Terms of Use and shall be responsible for compliance with the terms of these Terms of Use by all Authorized Users, whether or not they are employees. Customer acknowledges and agrees that Authorized Users must provide Us with certain identifying information. Customer is solely responsible for designating Authorized Users.

8. Third Party Websites and Contents and Services

   1. The Platform may contain links to third party websites or platforms that are not owned or controlled by Us and We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party websites that are provided solely as an added convenience to you. By using the Platform, You specifically release Us from any and all liability arising from Your use of any third-party Platform.

   2. We make no express or implied warranty about the accuracy, copyright compliance, legality, merchantability, or any other aspect of the content of such links. The inclusion of links does not imply endorsement of the websites by Us or any association with their operators.

   3. We might at Our discretion make available access to certain third party services including payment gateways for the purpose of paying Your bills or other charges. We do not take any responsibility for the services rendered by such third parties or data collected by them. Your usage of such third party services is completely voluntary.

9. Representation and Warranties

   1. You represent that, You have the full authority to enter into, execute and deliver these Terms and Conditions and to perform the terms contemplated hereby.

   2. You shall only have access and use the Services in accordance with the Terms and Conditions and the other Policies as communicated by Us from time to time.

   3. You represent that You are and will at all times be, in full compliance with all applicable laws, regulations, rules (including without limitation to all applicable laws regarding online conduct and acceptable content, privacy, data protection as per the applicable laws).

   4. You shall not infringe or misappropriate the intellectual property rights of any third party.

10. Disclaimer of Warranty

    You shall use and access the Platform for the Services, to the full extent permitted under applicable law, You agree that:

    1. Our Platform is made available to You on “as is” and “as available” basis as described in these Terms and Conditions (as amended from time to time) without any express or implied warranty, representations or conditions.

    2. Your use of the Platform shall be at Your sole risk to the fullest extent permitted by law, and We or any of Our affiliate, director, officer, employee, licensor, distributor, supplier, agent, reseller, owner, or operator disclaim all warranties of any kind, whether express or implied, in connection with the Platform and Your Use of the Services thereof.

    3. We makes no warranties or representations about the accuracy or completeness of the Platform content and information or the content of any sites linked to this Platform and assumes no liability or responsibility for any: (a) errors, mistakes, or inaccuracies of content or information, (b) personal injury or property damage, of any nature whatsoever, resulting from Your access to and use of the Platform, (c) any unauthorized access to or use of Our secure servers and/or any and all Personal Information as well as Sensitive Personal Information stored therein, (d) any bugs, viruses, which may be transmitted to or through Our Platform or by any third party, (e) regarding the reliability, accuracy, completeness, validity or truthfulness of any information, material or other content obtained through use of the Platform and (f) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the Platform.

    4. We make no warranties or representation that the Platform will be uninterrupted, timely, without down-time, secure or error free or that the defects will be corrected.

    5. We do not warrant, endorse, guarantee, or assume responsibility for any hyperlinked website or other promotion, and We will not be a party to or in any way be responsible for monitoring any transaction between You and third-party providers of products or services. No advice or information, whether oral or written, obtained by You from Us or through or from the Services shall create any warranty not expressly stated in the Terms and Conditions.

    6. We do not warrant that the servers that make this Platform available will be error, virus, contaminant or bug free and You accept that it is Your responsibility to make adequate provision for protection against such threats.

11. Limitation of Liability Disclaimer

    1. The Customer acknowledges and agrees that the use of the Services provided by the Company, is solely at the Customer's own risk. The Customer, Coordinator, and End User shall be solely responsible for ensuring the proper usage of these Services. The Company shall not be liable for any negligence, misconduct, or failure to perform obligations by You during the use of the Services. The Customer hereby indemnifies and holds the Company harmless from any claims, damages, or liabilities arising out of or related to the use of the Services, including any incidents occurring while driving the fleet of trucks and buses. The Customer agrees that the Company shall bear no responsibility for any consequences resulting from the actions or omissions by you.

12. Limitation of Liability

    1. In no event shall We or Our agents, representatives, affiliate, director, officer, employee be liable to You in a contract, tort or otherwise for indirect, special, incidental, exemplary, punitive or consequential damages of any kind whatsoever arising out of the use or inability to use the Services provided under these Terms and Conditions, even if You have been advised of the possibility of such damages.

    2. Our total aggregate liability for any claims arising from these Terms and Conditions or for any other reason whatsoever, whether for direct or indirect damages, shall be strictly limited to the amount Customer has paid or is payable for use of Our Services in the One (1) month period for a single truck immediately prior/preceding to the event giving rise to the liability. This limitation applies regardless of the nature of the claim or the circumstances giving rise to the liability.

    3. If You are dissatisfied with the service, You do not agree with any part of this Agreement, or You have any other dispute or claim with or against Us with respect to this Agreement or the service, then Your sole and exclusive remedy is to discontinue using the Services. This limitation of relief is a part of the bargain between the parties.

13. Indentification

    1. Customer or Your affiliates agree to defend, indemnify and hold Us and Our agents, representatives, affiliate, director, officer, employee, harmless from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (a) any breach of the Policies including these Terms and Conditions (b) any negligence or wilful misconduct by You, or Your employees or agents or affiliates (c) any act or omission by You in violation of its legal, statutory, regulatory or other duties or obligations in connection herewith; (d) and/or violation of any third party right, including without limitation any copyright, property, or privacy right; (e) any claim that another user submissions caused damage to a third party. (f) Wrong or illegal use of the information available on the Platform by You. This defence and indemnification obligation will survive these Terms and Conditions and Your use of the Platform.

14. Intellectual Property Rights

    1. We and Our affiliates retain all rights, title, interest and ownership of the intellectual property rights in and to any services provided hereunder, the Platform and the underlying documentation thereto (including upgrades, copies, improvements, enhancements, derivative works and modifications thereof). We and Our affiliates shall not be deemed to have granted to You any rights, title or interest or to the Platform or any services provided thereunder, except for the limited rights expressly set forth in these Terms and Conditions. No rights with respect to the Platform or any related intellectual property rights, other than those specified hereunder, are granted or implied by virtue of these Terms and Conditions. You shall not, directly or indirectly, dispute or contest Our and/or Our affiliates’ ownership of the Platform, the non-exclusive nature of right to access the Platform granted to You, and the validity of Our and Our affiliates’ intellectual property rights in or to the Platform, or Our and Our affiliates’ ownership thereof. You hereby agree not to take any action that would prejudice or interfere with the validity or ownership of the Platform or Our and Our affiliates’ intellectual property rights thereto or therein.

    2. For the purpose of this paragraph 13, “Intellectual Property” means and includes ideas, concepts, creations, discoveries, inventions, improvements, know-how, trade or business secrets; trademarks, service marks, designs, utility models, tools, devices, models methods, procedures, processes, systems, principles, algorithms, domain names, websites, web and mobile applications, works of authorship, flowcharts, drawings, books, papers, models, sketches, formulas, proprietary techniques, copyright, and other confidential and proprietary information, databases, data, documents, instruction manuals, records, memoranda, notes, user guides, in either printed or machine-readable form, whether or not copyrightable or patentable or protectable under any other intellectual property Law, or any written or verbal instructions or comments, and all other intellectual and industrial property rights throughout the world, any and all goodwill associated with and symbolised by the foregoing items.

    3. We and our affiliates shall be and remain the owner of: (a) all intellectual property rights owned by Us and/or Our affiliates; (b) all intellectual property rights obtained or developed by Us and/or Our affiliates; and (c) all intellectual property rights that constitute derivative works.

    4. You shall retain all rights, title, and ownership of Your intellectual property, including name, logo, and trademarks. However, You expressly acknowledge and agree that We may use Your intellectual property solely to provide services to You and for marketing purposes, such as in promotional materials or communications showcasing Our services. Such use shall be in accordance with any guidelines or instructions provided by You and shall not transfer or assign any ownership rights to Us.

    5. We retain all rights, title, and ownership of the Platform, including but not limited to its software, design, features, update(s), revisions and content made available through it, such as files, images, any downloadable materials and any other associated assets. No rights or licenses are granted to You except as expressly stated in these Terms and Conditions.

    6. The use of the intellectual property provided by Us shall be strictly limited to the provisions outlined in these Terms and Conditions and any applicable Policies. Any use beyond what is expressly permitted herein shall require prior written consent from Us.

    7. In any public reference to the Services of the Company, whether in written or verbal form, you are required to explicitly acknowledge Us as the owner of its intellectual property, specifically the Captain-Pilot Model Trademark. You shall not claim any ownership or rights over the said trademark or any associated intellectual property.

    8. You shall not make use of the Intellectual Property for any illegal purpose including acts which are prohibited under the governing law. We shall bear no liability for any claims or damages arising from unauthorized use of its intellectual property by You, the Customer, or any third parties. You agree to indemnify and hold Us harmless from any claims, liabilities, damages, or expenses arising from your breach of this clause.

    9. You acknowledge and agree that Company may create aggregated, redacted, or anonymized forms of User data that may or may not indentify Users (“Anonymized Data”). Anonymized data shall be considered Company’s data and Company owns all Intellectual Property Rights in that Anonymous Data. The Company may use Anonymous Data for any business purpose during or after the term of this Agreement (including without limitation to develop and improve Company’s other products and services and to create and distribute reports and other materials).

15. Governing Law and Dispute Resolution

    1. These Terms and Conditions along with the Policies shall be governed by and interpreted in accordance with, the laws of India. Subject to paragraph 14.2 below, the courts in Gujarat, India shall have exclusive jurisdiction over all matters arising pursuant to these Terms and Conditions or other Policies, except where, by law, such dispute or claim must be brought in the jurisdiction in which You are domiciled, or where the relevant law contains mandatory provisions that override such exclusive jurisdiction.

    2. Any dispute, controversy or claim arising out of or in connection with these Terms and Conditions (“Dispute”) shall be referred to and finally resolved by arbitration in accordance with the provisions of the (Indian) Arbitration and Conciliation Act, 1996. Each party shall appoint an arbitrator within a period of 10 (ten) days from the date on which written notice to initiate arbitration is delivered by the disputing party, and the arbitrators so appointed shall then mutually appoint a third, independent arbitrator. The seat for arbitration shall be in Gujarat and the language for arbitration shall be English. The arbitration award shall be final and binding and shall be enforceable in a court of law with jurisdiction.‍

16. Miscellaneous

    1. If any of these terms are determined to be illegal, invalid or otherwise unenforceable in accordance with Applicable Laws by a competent authority, then, to the extent and within the jurisdiction which that term is illegal, invalid or enforceable, it shall be severed and deleted and the remaining Terms and Conditions shall survive, remain in full force and effect and continue to be binding and enforceable.

    2. You shall not assign or transfer or purport to assign or transfer these Terms and Conditions nor any right or interest hereunder to any other person without Our prior written consent.

    3. No waiver of any breach of any provision of these Terms nor failure and / or delay in exercising any right, power, privilege or remedy shall constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provisions hereof or in any way impair or affect the exercise of such right, power, privilege or remedy, and no waiver shall be effective unless made in writing and signed by an authorised representative of the waiving party.

    4. We may revise or replace these Terms and Conditions any time. You shall be liable to ensure that You are aware of the latest version of these Terms available on the Platform. You shall immediately cease any use of the Platform if you do not agree with the revised terms. Your continued use of the Service(s) and access to the Platform shall be deemed Your acceptance of the then current version of the Terms and Conditions.

    5. You agree to keep strictly confidential and not disclose to any third party any proprietary or confidential information obtained from Us during the Term of this Agreement and thereafter. This includes, but is not limited to, pricing, business strategies, operational processes, trade secrets, technical information, and any other information identified as confidential or that should reasonably be understood as confidential due to its nature and the circumstances of disclosure (“Confidential Information”).

    6. Except with respect to any payment obligations hereunder, neither You nor Us will be liable for inadequate performance to the extent caused by a reasonably unforeseeable condition (for example, natural disaster, pandemic, endemic, act of war or terrorism, labor disputes, governmental action, utilities failures, third party software or hardware, and internet disturbance) that was beyond its reasonable control, and which condition (a) has an adverse effect on such Party’s ability to perform its obligations under these Terms and Conditions (b) is not the result of that Party’s negligence, fault, or failure to perform any of its obligations under these Terms and Conditions. If such an event continues for more than thirty (30) days, either We or You may cancel unperformed Services, applicable under these Terms upon 15 (fifteen) days written notice.

    7. We may notify You or request You to accept additional or special terms and conditions in relation to Your access and use of certain features or services offered on the Platform. You agree that You shall access or use such features and services only in accordance with such additional or special terms and conditions as if they were incorporated herein these Terms and Conditions.

    8. Nothing contained in these Terms shall constitute or be deemed to constitute a partnership between You and Us, and You shall not hold yourself out as an agent for Us.

    9. If you have any queries, complaints or wish to discuss the transactions contemplated hereunder, please contact us at support@trulot.in.